Shipping policy

Thank you for shopping with Dmoni. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information for our apparel and fashion products.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout:

United States
Spain

Shipping availability may vary by product, delivery address, product size, product weight, carrier restrictions, customs requirements, and local delivery limitations.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless that delivery option is expressly available at checkout.

If your country, region, or address is not selectable at checkout, we do not currently offer delivery to that location for that order.

2. Order Cutoff Time and Processing Time

Order Cutoff Time: 5:00 p.m. (CST)
Processing Time: Orders are generally processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time may be extended during peak seasons, promotional sales, payment review, address verification, inventory checks, carrier disruptions, customs documentation review, or circumstances outside our reasonable control.

3. Shipping Costs & Free Shipping

We use fixed customer-paid shipping rates by destination market. The shipping charges are shown in the customer’s local market currency and will be displayed at checkout before payment.

Free Shipping Offer

Orders of $160 USD / €140 EUR or more qualify for FREE standard shipping automatically at checkout.

Standard Shipping Rates (Orders under $160 / €140)

Destination Market	Currency	Standard Apparel Shipping Rate
United States	USD	$10.00
Spain	EUR	€15.00

We do not add hidden shipping, handling, packing, carrier, or service fees after checkout. If delivery is not available to a specific address, checkout should not allow the order to be placed for that address. If an address cannot be served after order placement due to carrier restrictions, we will contact the customer and, where appropriate, cancel the unshipped order and issue a refund.

Shipping charges do not include taxes, duties, import VAT, customs clearance fees, brokerage fees, or optional special services unless checkout expressly states that those charges are included.

4. Estimated Delivery Times

Estimated delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed delivery dates unless expressly stated in writing.

United States Standard Shipping: Processing 1–3 business days; transit after shipment 4–8 business days; estimated total delivery time 5–11 business days.
Spain Standard Shipping: Processing 1–3 business days; transit after shipment 7–15 business days; estimated total delivery time 8–18 business days.

Delays may occur due to customs clearance, carrier delays, weather, strikes, holidays, remote delivery locations, incomplete addresses, payment verification, or other events outside our reasonable control.

5. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available.

Tracking updates may take 24–72 hours to appear after the shipping label is created in the carrier's system.

6. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.

For international orders (such as shipments to Spain), customs duties, import VAT, brokerage fees, and other government-imposed charges may apply depending on the destination country and shipping method.

If checkout specifically states that duties and import taxes are included, those charges are collected at checkout for that order. If checkout does not state that duties and import taxes are included, the customer may be responsible for paying them directly to the carrier, customs authority, or local tax authority before or upon delivery.

We do not control customs clearance times or government-imposed charges. We cannot mark orders as gifts, undervalue shipments, or provide inaccurate customs documentation.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply where permitted by law.

8. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures.

In such cases, carrier return fees, storage fees, customs charges, or reshipping fees may be deducted from any refund where permitted by law.

9. Damaged, Defective, or Missing Items

Please inspect your order promptly upon delivery.

If your apparel arrives damaged, defective, or with missing items, contact us as soon as possible at info@dmoniwomens.com.

Please provide your order number, photos of the outer packaging, photos of the damaged or defective clothing item, and a description of the issue.

We recommend reporting visible shipping damage or product defects within 48 hours of delivery to help us resolve the issue efficiently with the carrier and our quality team.